Health insurance complaints doubled in six years with 80% of cases rejected

Ombudsman flags the most common claim rejections behind denials

Health insurance complaints have doubled over the past six years, and they now make up 80% of all grievances, according to the insurance ombudsman. The ombudsman says post-Covid awareness still lags even as penetration rises, and urges a stronger healthcare industry regulator while pushing insurers to simplify confusing policy terms.