India’s customer service call recordings are often collected without genuine consent: customers are recorded for quality checks but have no real choice. As firms increasingly reuse this audio for analytics and AI, privacy risks grow. The editorial urges a clear audit trail for any mined data and stronger, e-commerce-like protections to ensure consent is meaningful.
India’s Digital Personal Data Protection Bill, 2023, has been introduced in Parliament, signaling progress toward tighter privacy for everyone, especially children. While the draft still needs debate and final approval, it raises key questions about how parental consent, data processing, and safeguards for minors will be enforced in real-world digital products.
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