Ola’s push toward a million EVs is being shadowed by warranty costs that far exceed both rivals and traditional automakers. The imbalance has investors and customers wondering whether the company’s growth is being underwritten by rising repair liabilities, and how long the higher costs can remain sustainable as EV volumes scale up.
A new diesel car owner secured Rs 4 lakh compensation after the vehicle developed recurring electrical and battery issues within four months of purchase. Even after multiple service centre visits and repeated part replacements, the car’s starting problems kept returning. The consumer commission ruled this repeated failure during the warranty period amounted to deficiency in service and caused significant harassment to the buyer.
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